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Customer Service

Customer Support

"Our goal is to make your tax return preparation simple, fast and accurate!"

If you have questions or concerns about OLTPRO Software, e-filing, deciphering error codes, or technical issues; please contact our customer support team and a qualified customer service representative will assist you.




Customer Support Options

  • Comprehensive Knowledge Base
    Search our knowledge base to answer questions on credits, deductions, etc.
  • E-mail
    If you would like to ask one of our customer service agents a question about your return or our site, just send us an email to oltpro@olt.com . *Responses are usually received within 24-48 hours.
  • IRS Toll Free Contact Numbers
    The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund.
  • Phone Support
    We offer phone support during office hours at (816) 232-9095 OR (877)OLT-4-PRO.

    Office hours during tax season:
    • Monday thru Friday CST - 7am to 10pm
    • Saturday CST - 8am to 5pm
    • Sunday CST - 10am to 4pm

    Office hours during off season:
    • Monday thru Friday CST - 8am to 8pm